FAQ
& Contact
We'd love to hear from you
If you have questions, comments or just want to say hi, you can reach us at hello@trueplaces.com or send us a note through the form at the bottom of the page below.
We are generally able to respond within a business day, if not sooner!
Frequently asked questions
Check out opening and folding instructions here.
The chair unfolds by pulling the arms down and away from each other until the arms are locked and the siderails are fully down at the front.
To fold the chair, first use the buttons on the arms to unlock the arms, and then fold the arms up and towards each other.
The weight capacity of the Emmett is 300 pounds.
The size when open is 36 inches tall (chair feet to top of the chair back), 24 inches wide (from outer edges of armrests), and 20 inches deep. The height of the chair seat to the ground is 18 inches. When folded, the chair is 36 inches tall, 9 inches wide, and 8 inches deep.
The chair weighs 11.5 pounds (including the carrying bag).
The True Places Emmett Portable Chair uses new, patented folding technology designed to create an ultra-comfy seat that stays taut — no more sagging or pinching — while still being able to fold compactly for easy carrying. The Emmett also features our custom TrueFlexTM outdoor fabric which is soft, strong, flexible, breathable, quick-drying and UV-resistant.
Each chair has a “serialized” (i.e. unique to that individual chair) QR code on the back. Simply scan the code with your phone camera to open a link to register your chair to you. Once the chair is linked to you, friends can scan the QR code on your chair to get a discount on their first chair purchase (and we'll make a charitable donation in your honor!), and if you lose your chair someone who finds it can leave you a message.
See here for more information on our refer-a-friend program.
We called the first True Places product the Emmett Chair because Emmett means truth in Hebrew, and is also the name of one of our founder’s pooches - a very truthful Cavalier King Charles Spaniel!
We do not recommend heavy usage at the beach (at least sandy beaches!) More specifically, heavy exposure to sand in and around the folding mechanism and locking system may make the chair difficult to open and close.
If it does get a little sand or salt water on it, just rinse with fresh water and allow to air dry. We built the Emmett to last and with the highest quality materials for most situations, but be aware the folding design was not intended for primary use in sand and salt water.
We designed our first folding chair for so many other outdoor locations: in your backyard, at the park, on the sidelines, at a tailgate with friends...the list goes on!
The chair should be dried and stored in the included protective carrying bag when not in use. Do not leave chair outside permanently (for weeks or longer).
We designed the Emmett to last with little to no additional maintenance.
Our TrueFlex™ fabric is weather and stain-resistant. Any spills can easily be cleaned with a damp soft cloth.
Do not spray or apply any fabric protectors (such as ScotchGuard™ or Guardsman®) to the chair as they can damage and deteriorate the weatherproof TrueFlex™ chair fabric.
Yes! At True Places we use the highest quality materials and construction in all our products. Very occasionally, manufacturing defects can occur. Our limited warranty covers manufacturing defects for 1 year from date of purchase.
What it covers:
THIS LIMITED WARRANTY APPLIES TO ANY MANUFACTURING DEFECTS
in the frames, fabric, accessories and carrying bag of your True Places product.
What it doesn't cover:
This warranty does not cover claims and damage from normal wear and tear, misuse such as improper product care or storage, failure to follow the instructions in the user guide, and any abuse, neglect, carelessness, or accident.
Getting Started:
Contact us at hello@trueplaces.com to initiate a warranty claim. Proof of purchase is required.
We offer free returns and exchanges within 30 days.
We accept returns and exchanges only on items purchased directly through our website: TruePlaces.com. You can return your product(s) up to 30 days from the original date of shipment. Please include a copy of the original receipt of purchase.
We ask that you hold onto your original packaging if you're thinking about a return or exchange. Original and return shipping costs are non-refundable. We’ll send you prepaid shipping labels, and once the product is checked at our warehouse, we’ll issue a full refund (less the cost of non-refundable shipping).
For returns, a full refund for the price of the merchandise will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. All items must be postmarked within 30 days from the original date of shipment.
Please contact us at hello@trueplaces.com to set up your return.
Contact us directly here