Help Center

We founded True Places to make high-quality products that help you enjoy life just outside your door. If you have any questions about our products, check out the links below or reach out to our customer service team.


Returns & Exchanges

We accept returns and exchanges only on items purchased directly through our website: You can return your product(s) up to 30 days from the original date of shipment. Please include a copy of the original receipt of purchase.

We ask that you hold onto your original packaging if you're thinking about a return or exchange. Original and return shipping costs are non-refundable. We’ll send you prepaid shipping labels, and once the product is checked at our warehouse, we’ll issue a full refund (less the cost of return shipping).

A full refund for the price of the merchandise will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. All items must be postmarked within 30 days from the original date of shipment.
Please contact our Customer Service department ( to set up your return. This return policy applies only to products purchased directly from True Places via website. 

Limited Warranty

At True Places we use the highest quality materials and construction in all our products. Very cccasionally, manufacturing defects can occur. Our limited warranty covers manufacturing defects for 1 year from the products’ date of delivery.

Getting Started: Contact us at to initiate a warranty claim. Proof of purchase is required.

What it covers: THIS LIMITED WARRANTY APPLIES TO ANY MANUFACTURING DEFECTS in the frames, fabric, zippers, accessories and carrying bag of your True Places product.

What is doesn’t cover: This warranty does not cover claims and damage from normal wear and tear, misuse such as improper product care or storage, failure to follow the instructions in the user guide, and any abuse, neglect, carelessness, or accident.

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